Purchasing & Shipping Information
Purchasing
We are pleased to provide you with the following choices to place your order with us:
Online Ordering:
- Once you find an item you wish to purchase, click on the "Add To Basket" button. This places the item in your shopping cart. You then have the option of clicking on the "Continue Shopping" button or clicking on the "Checkout" button and moving on to the next step. If you choose to continue shopping, you can access the items you already have in your shopping cart by clicking on the "View Cart" button at the top of any page on the site.
- Before final "Checkout" please take a moment to review your order. If you wish to delete any items from your order, change the quantity (Qty) to “0” then click the "Update Basket" button. If you wish to change the quantity of an item you are purchasing, do so by adjusting the "Quantity" Drop-Down Menu to the right side of the item and then clicking the "Update Cart" button.
- Once you are satisfied with your order, click the "Proceed to Checkout" button located below the items in your shopping cart. You will be taken to a Billing and Shipping Information page in which you will be asked for information such as your name, billing and shipping addresses, e-mail address and phone number(s). There is also a box that can be checked to receive an e-mail newsletter we occasionally send out to notify customers about shop news and special offers. Click on the "Continue" button to continue.
- On the following page you will be asked what shipping service you wish to use to ship your order and any special instructions for your shipment. You will also be asked to provide credit card information and any gift certificates or coupons. When all the information has been supplied, click on the "Continue" button.
- Review all the information shown and if it is correct, click the "Submit Order" button located at the very bottom of the page. The next page will be your order confirmation page, which includes information such as your order number, the contents and total amount of your order (including sales taxes for shipments to Michigan addresses only) and shipping charges. In addition, an e-mail message will be sent to the address you have provided confirming your order.
Order by Phone:
If you would prefer to place your order via the telephone make sure you know the item number of the item(s) you wish to purchase and then call us at (231) 929-9665. We will be more than happy to place the order for you.
Special Orders
We will gladly place a Special Order for you for any items we do not normally stock. A non-refundable 50% deposit is required for all Special Order items. Please call our Traverse City store at (231) 929-9665 for further details. - Special order items are not returnable unless defective.
We do not accept orders submitted to us by email:
We receive a large quantity of emails every day and responding quickly to your orders is very important to us. However emails do get lost and the potential to miss a customer order does exist.
Payment
Payment Methods:
We currently accept the following credit cards; MasterCard, Visa, Discover and PayPal. We also accept personal checks and money orders. Orders paid via check will be held until the check has cleared (usually 10 days).
Shipping
Free in-store pickup is available on most items with 24 hours after purchase.
Shipping Methods:
FedEx and USPS Mail within the United States.
-USPS - USPS First Class Mail
-USPS - Priority Mail
-FedEx - FedEx Ground®
-FedEx - FedEx 2Day®
USPS outside the United States
-USPS Airmail for International shipping. International shipments are charged at actual cost , plus $3.00 for materials.
-International shipments with a value of $100.00 or more are shipped USPS Global Express with tracking numbers.
Wrong Address:
Providing an incorrect or undeliverable shipping address will result in additional shipping charges.
Return Policy
RMA Number:
Before returning any products, you must first obtain an RMA number by Emailing the Web Store and requesting one. Any returns sent back without an easily identifiable and valid RMA number either on the shipping label, or on the top of the package, will not be awarded a refund due to lack of proper identification.
Returning an Item:
Returns will only be accepted within the first 15 days of the receipt of merchandise. All returns will be subject to a 20% restocking fee. Returns exchanged for new merchandise or a store credit will not be charged a restocking fee. Shipping and Handling is not refundable. All returns must be in the original package in original condition and must include all the original manuals and paperwork, etc. No exceptions please. The customer is responsible for all shipping charges on returns. We cannot accept any postage dues, COD's and no shipping credits will be issued. Please pack the merchandise safely so it reaches us in the same condition it reached you. Upon receiving your return, your account will be credited back the purchase price minus the restocking fee if applicable. Shipping and Handling will not be refunded. If you need warranty work or a replacement, please contact the manufacturer. We will gladly help you get contact information. If you still have any questions regarding returns, please feel free to contact us at (231) 929-9665.
**Unless Defective, All Bead Sales Are Final**
Open Items:Any items that must be torn to be opened or cannot be put back on our shelves in resalable condition will not be accepted. If you have a question as to if an item you are looking to return would qualify as "not returnable," please email or call our Traverse City store.
Defective Items:
We will accept defective item returns within 15 days of delivery for an exchange or replacement. The customer will be issued an in-store/on-line credit for shipping cost if it is sent back to the store, or you can send it back to the manufacturer for repair or replacement. All items that stop working after 15 days of delivery will be considered under warranty and must be returned to the manufacturer for replacement or repair.
Shipping hazardous materials:
All hazardous materials sold on the website will be shipped in separate containers from the rest of an order and only via the ground shipping option. Due to their unsafe nature, and international laws regarding their transportation, hazardous materials can only be sold within the continental United States, no exceptions. We cannot misrepresent package contents or values on Customs Declaration forms.
